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Dear valued customer
We would like to apologise for our service not currently being up to expectations, but would like to reassure you that we are doing everything possible to clear a backlog which has been created by an unprecedented worldwide demand for FlavourArt products since August.
Our planned expansion in the global market has been even more successful than we imagined and we must quickly rise to meet this challenge.
We continue our programme of investment in people and equipment and in October we hired 7 new staff working double day shifts and Saturdays.
Production at FlavourArt is now close to 800k bottles per month with the new fully-automated filling and labeling machine, capable of producing over 50k bottles per day, in operation by the middle of November.
We have also extended our factory premises even further in order to cater for this continued rapid rise in demand.
As many of our customers will have experienced, we are victims of our own success and of the success of vaping as an alternative to cigarettes.
We appreciate your business and we hope that you can bear with us whilst these improvements take effect.
We are obliged to be honest and tell you that orders will take longer to process and we expect to ship in approximately 40-45 business days.
Our aim is for this situation to be alleviated as the new systems increase production and efficiency.
We assure you we are doing our very best to improve every part of our business and our goal is to provide products with a proven reputation and known quality as quickly as possible. Our commitment to customer service and excellence was recently confirmed by FlavourArt's achievement of ISO 9001 certification by Swiss auditor SQS and it is the aim of everyone at FlavourArt to reach and maintain the highest standards.
We have already implemented a further 30% staff increase for January ( so about 40 people in total) and we are evaluating the introduction of the night shift.
Once again we apologize for the delay and we reassure that we are doing everything possible to be back on track as soon as possible.
Kindest regards
FA Team
Някой ще сподели ли алтернатива на тютюневите аромати на ФА. Тъкмо разбрах за тях и те изчезнаха навсякъде, купих си 2 Cigar и Tabacco на други фирми и са ужасни......
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In Topic: Кисел вкус? Кангер Т2
На 22.11.12 г. в 22:14
това не съм пробвала
но нали идеята на това пръстенче е да не тече..... вечее трети ден с тази глава имам проблеми , ще махна пръстенчето, ще я сменя, дано се оправи проблеми. Просто се чудих дали някой има същият проблем
но нали идеята на това пръстенче е да не тече..... вечее трети ден с тази глава имам проблеми , ще махна пръстенчето, ще я сменя, дано се оправи проблеми. Просто се чудих дали някой има същият проблем
